FAQ

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ScentedHeaven20@hotmail.com. We will then tell you where to send the package too. Unfortunately, as a small business we do not cover postage costs, we advise you use the same packaging materials. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ScentedHeaven20@hotmail.com.


Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Unfortunately, we cannot accept returns on sale items.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Which payment methods do you accept?

We currently offer credit/debit cards and payments via Paypal.